After the Instagram app has been installed, login to your account and try to use the direct message feature to check if the issue has been resolved. This can take a few minutes depending on the speed of your internet connection and the device you are using. Lastly, tap on the Install button to start the installation process.Now, open the Google Play Store and search for Instagram.After that, tap on Uninstall to remove the Instagram app on your device.Next, press and hold the app icon until the Options menu pop-up.Open your Android device and go to the App Drawer.On Android devices, you can follow the steps below to guide you on the process of reinstalling the Instagram app. How to Reinstall Instagram on Android Devices. To solve this, you can try uninstalling the Instagram app and downloading it again to ensure that your device has a fresh copy of the software and there are no corrupted files. If the Instagram app on your device is not working properly, there is a chance that some of its files and resources got corrupted which causes it to encounter glitches and bugs like the problem with direct messages. You can proceed to the next method below. On the other hand, if you are still encountering problems with the application after updating it. Now, try to open the Instagram app and see if the direct messaging feature already works properly. Tap on the Update button at the side of the Instagram app if there’s an available update. Lastly, the App Store will check for an update for all the apps on your device. Tap on the Updates tab that is located on the right side of your screen. Next, inside the App Store, you will find a navigation bar at the bottom of the screen.Open your iOS device and open the App Store.If you are using an iOS device, you can update your Instagram app by doing the following: Now, try to launch the Instagram app to check if you can already use the direct message feature on the app. Wait for the update to finish downloading and installing. Tap on the Update button at the side of the Instagram app if an update is available. Lastly, Google Play Store will automatically check for an update to all the applications installed on your device.After that, it will prompt the side menu to appear.Tap on the button with three horizontal lines located on the left side of the search bar. Now, inside the Google Play Store, you will find a search bar at the upper portion of the screen.On your Android device, go to the App Drawer and tap on Google Play Store to launch the app.Follow the steps below to guide you through the process. How to Update Instagram on Android Devices.įor Android users, you can update the Instagram app via the Google Play Store. In this case, you can fix the issue by updating your Instagram to the latest version so that you are sure that it has the latest fixes and security updates. This causes the app to not receive new direct messages from other people since it cannot access the servers. If your device is running an old version of Instagram, there’s a high possibility that it is no longer supported by Instagram and it is having difficulty communicating with Instagram’s servers. If restarting the router did not solve the issue on your network connection, it is best that you contact your internet service provider to report the problem with their internet service. Then, wait for at least 10 – 15 seconds before plugging in the power cable to your router. You can reset your internet router by unplugging the router’s power cable located at the back. It is possible that your router is not establishing a proper connection with your ISP (Internet Service Provider) which causes a slow internet connection. Now, if the speed test result comes out slow or not close to your normal speed bandwidth, you can try resetting your internet router. You can use a reliable internet speed tester such as ( provided by Netflix ) which can effectively measure both your upload and download speeds to verify if there is an underlying issue. To verify this, you can perform a speed test to check if you are getting the correct speed bandwidth based on your internet subscription plan. Now, there are instances where you are connected to a network connection but it is running slow and unstable. One way you can go about to check the network connection is to test by using another app or searching using a browser. The first thing that you should do if you are not receiving DMs on your Instagram app is to check your network connection.
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